Frequently Asked Questions about TWEX®

Do you still have some unanswered questions? Just consult our FAQ section!

Still no answers? Simply contact us!

Why do I have to register on my mobile phone?

The registration process takes place via mobile phone, as your private key of 12 words is stored there.

Will my data be passed on to third parties?

No, we do not collect any data and do not pass it on to third parties. The data is cryptographically encoded. The private key gives you exclusive access to your data and tokens. No one else can access your data except you.

What happens if I lose my private key?

The tokens created on the blockchain must be suspended. A new registration is required, and the tokens must be re-issued. Our high security and confidentiality standards require such a procedure. That is why you should keep your recovery key safe.

Which address do I have to enter when registering?

When registering, you must enter your private residential address, as your shares belong to you privately. This will be checked by us in the course of our KYC process.

How is the service billed?

The monthly fees are charged per user and company. You pay according to your use of the individual functions. You will receive a transparent statement, which will be sent to you by e-mail on a quarterly basis.

If I take on more than one role in my company, do I pay per role?

You can take on the role of shareholder, director and company secretary at the same time. You will only be charged for one user/stakeholder per month.

What payment methods do you offer?


Can I change the price plan in the current month?


Can I have a signature authorisation on TWEX® even though I am not listed in the commercial register as an authorised signatory?

Yes, this is possible. You can take on the role of company secretary on TWEX® with a signing authority of 50%, even if you are not listed in the commercial register as an authorised signatory. As this signing authority is not externally valid, only the platform TWEX® is valid.

Who is behind the TWEX® product?

The flagship product TWEX® was developed and launched by ag. ag is a blockchain service provider with its headquarters in Pratteln, Switzerland. Visit for more information about ag and the different product lines.

On what technology is TWEX® based?

TWEX® is based on the Hyperledger Besu blockchain technology. The operation of the blockchain is ensured and managed by the international and independent Swiss Trustnet International. International node operators and validators ensure efficient and independent operation.

Can I manage different companies on TWEX®?

Yes, different companies can be managed with one login. As an investor or board member, you can handle all business transactions for all companies. Provided, of course, that the companies are on TWEX®.